This guide is for people using Glass for Patients. It covers the current Glass for Patients connection flow.

Glass for Patients supports medical-record connection on paid patient plans. The service is for U.S. adults age 18 or older who have their own licensed clinician and intend to consult that clinician before acting on health information. To start, sign in to your patient workspace and use the connection flow that matches where you are in the product. The provider you want must appear in the verification window when you search.

Verification, a saved connection, and record import are separate states. Keep access to the original source and verify what arrived before you rely on it.

Before you start

Have these ready first:

• An active Glass patient workspace
• A paid patient plan, or the ability to activate one if Glass prompts you
• The exact source account that holds your records today
• If your provider requires sign-in in the verification window, have those details ready
• The date range or document types you expect to see after import
• A short list of any other sources you may want to connect later, since each one has to be checked separately

Start from the right place in Glass

Current labels in Glass depend on your stage:

• During initial profile setup, use Connect medical records and then Verify Identity & Import Records
• In an existing patient workspace, use Connect health records
• Saved connections appear in Connected health records

The only current way to tell whether your provider is available is to search in the verification window. If your provider does not appear there, treat it as unavailable in the current flow.

Connect through the current Glass flow

1. Open the connection entry that matches your stage in Glass.
2. If Glass prompts you to activate a paid patient plan, do that before continuing.
3. In the separate verification window, search for an available provider.
4. Complete the identity verification, provider sign-in, and authorization steps required in that window.
5. Return to Glass and look in Connected health records while Glass begins importing any records that provider makes available.

Read the status shown in Glass

A saved connection does not prove that records were found or fully imported.

Use the action that matches the state

Glass for Patients supports in-place recovery actions for specific states.

If the in-product actions do not resolve the issue, you can write to contact@glass.health.

Verify what arrived after import

HealthIT.gov recommends that patients get, check, and use their records. After any import, compare the Glass view with the original source before you rely on it.

Keep a simple gap log

A short log makes it easier to compare Glass with the original source later.

Include:

• Source
• Connected on
• Expected date range
• Imported date range
• Missing items
• Duplicate-looking items
• Last synced shown
• Where the original source record lives
• Questions you still need to track

You can copy this template:

Source: Connected on: Expected date range: Imported date range: Missing items: Duplicate-looking items: Last synced shown: Original source record location: Questions to track:

If you need a clearer filing system after connection, see How to organize medical records.

If records are still missing, duplicated, stale, or unavailable

If your provider is not shown in the verification window

Treat that provider as unavailable in the current Glass flow. If you still need the records, start with How to request medical records. HHS also explains how to inspect or get copies in Your Medical Records.

If the connection is saved but records look incomplete

Compare the Glass view with the original source and your gap log. Do not assume missing items do not exist just because they are not visible in Glass.

If you see duplicate-looking items

Note the duplicate-looking items in your gap log, then compare each one with the original record. Do not assume two similar items are the same until you confirm them against the original source.

If the information looks older than you expected

Check Last synced if Glass shows it. If not, use the date shown in the original source. Use Refresh only when the connection offers it.

If the original record itself looks wrong

Contact the original source about the record. HHS explains the amendment process in Your Medical Records.

Explore record connections in Glass for Patients

Glass for Patients can organize supported records together with health information you add. For current plan details and connection options, visit Glass for Patients.

For a broader walkthrough of the patient workspace, read How to use Glass for Patients. You can also browse more guides in Patients.

Patient Service eligibility and limits

Glass for Patients is available to adults age 18 or older who live in the United States or its territories and have, and intend to consult, their own physician or other licensed health care provider before acting on information received through the Patient Service.

Glass for Patients provides general health information and educational support. It does not provide medical advice, diagnosis, treatment, clinical recommendations, urgent triage, or a substitute for a licensed clinician. Review the current Terms of Service.