Glass Health vs Heidi Health — 2026 Comparison

Glass Health combines ambient AI scribing with encounter-native clinical decision support — structured differential diagnosis, assessment-and-plan drafting, live clinical guidance, and clinical Q&A grounded in guidelines and medical literature. Heidi Health increasingly positions itself as an AI Care Partner spanning Scribe, Evidence, and Comms, with strong multilingual support and adjacent workflow tools such as Ask Heidi and Heidi Evidence.

Heidi Health is built around fast ambient documentation, flexible templates, documents, and evidence-backed answers for clinicians working across many specialties and care settings. Glass Health is differentiated by a tighter encounter-native workflow: ambient capture, structured three-tier DDx, evidence-informed A&P generation, clinical Q&A, and supported EHR write-back living inside the same clinical session.

Key Takeaways

Glass Health is the clearer fit if you want ambient scribing plus structured DDx, problem-based A&P generation, and clinical Q&A in the same encounter workflow.
Heidi Health now publicly markets more than bare note generation, including Ask Heidi, Heidi Evidence, templates, documents, and integrations.
Heidi Health's free plan is strong for documentation-first workflows: unlimited transcription, unlimited standard-template notes, unlimited Evidence queries, and limited monthly actions for advanced scribe features.
Heidi Health is strong for multilingual and international workflows. Glass Health delivers fully integrated clinical decision support as part of the documentation workflow — structured DDx, problem-based A&P generation, and live clinical guidance generated directly from the ambient encounter.

What Is Heidi Health?

Heidi Health is an ambient documentation and workflow platform used by clinicians across multiple countries. In its current public materials, Heidi increasingly positions itself as an AI Care Partner spanning ambient scribing, Heidi Evidence for citation-backed clinical answers and DDx support, Heidi Comms for patient outreach, and publicly marketed EHR integrations.

What Heidi Does

Heidi listens to patient-provider conversations, transcribes them, and generates structured clinical notes. Publicly marketed features include:

Clinical note generation: SOAP notes, H&P, progress notes, DAP notes, pre/post-op reports, session summaries
Referral and patient letters: Auto-generated from consultation data and documents
Custom templates: Standard templates, advanced templates, and personalizations
Ask Heidi: An in-app AI assistant for editing notes, generating documents, retrieving codes, and answering workflow questions
Dictation mode: Standalone dictation for letters and referrals outside of live consults
Heidi Evidence: Citation-backed clinical answers and DDx support available across plans, with premium evidence features on paid Evidence tiers
Heidi Calls (beta): Automated patient phone calls for appointment reminders, follow-ups, pre-admission checks, and medication reminders
110+ language support: Industry-leading multilingual transcription with auto-detection

Where Glass Still Differentiates

Based on the public Heidi materials reviewed on March 26, 2026, Heidi now extends beyond transcription into evidence lookup, workflow assistance, documents, and integrations. Glass differentiates on encounter-native clinical reasoning: structured three-tier differential diagnosis generated from the live session, problem-based A&P drafting, and clinical Q&A grounded in the same encounter context — all integrated directly into the documentation workflow.

How Does Glass Health Compare to Heidi Health on Features?

Both platforms start with ambient scribing, but the workflow shape is different. Heidi emphasizes documentation, templates, documents, Evidence, and integrations. Glass Health is built more explicitly around the combination of ambient capture plus structured clinical reasoning during the encounter. The comparison below focuses on that workflow difference.

Feature	Glass Health	Heidi Health
Primary function	Clinical workflow platform (scribe + CDS)	AI Care Partner / ambient documentation and workflow platform
Ambient scribing	Core feature; real-time listening with live clinical insights	Core feature; real-time listening for note generation
Differential diagnosis	Structured three-tier DDx (Most Likely / Expanded / Can't Miss)	Heidi Evidence provides citation-backed clinical answers and DDx support
Assessment & plan	Dedicated A&P generation with problem-based reasoning and citations	Heidi Evidence and Ask Heidi support clinical Q&A and workflow assistance
Clinical Q&A	Built-in with agentic search of clinical guidelines and medical literature + FDA drug database	Ask Heidi + Heidi Evidence for citation-backed clinical answers
Real-time clinical insights	Yes — live DDx, history suggestions, management considerations	Ask Heidi and Heidi Evidence are available in-session for clinical questions and evidence lookup
Documentation types	6 types (H&P, Progress, Clinic, Discharge, Instructions, Handout)	SOAP, H&P, progress, DAP, pre/post-op, session summaries
Custom templates	Full template customization (DDx, A&P, documentation)	Standard templates, advanced templates, custom documents, personalizations
Referral letters	No dedicated feature	Auto-generated from consultation data
Patient letters	Patient Handout generation	Auto-generated patient summaries
Longitudinal patient encounters	Yes — patient context automatically persists across all encounters	Patient and session linking are available; continuity depends on plan, workflow, and partner setup
EHR integration	Epic, eClinicalWorks, Athena (Max plan)	Multiple publicly marketed integrations; confirm workflow depth for your deployment
Automated patient calls	No	Heidi Calls (beta)
Free tier	Lite — limited CDS + limited scribing	Unlimited transcription, standard-template notes, and Evidence queries; limited monthly actions for advanced scribe features
HIPAA / SOC 2	HIPAA, BAA	Public safety materials list HIPAA, SOC 2, ISO 27001, ISO 42001, and TX-RAMP

What Can Heidi Health Do Well?

Heidi is a widely used clinical documentation and workflow platform for good reasons. Here's what it does well:

Industry-leading multilingual support. Heidi supports 110+ languages for transcription with automatic language detection — far more than any competitor in the AI scribe market. For international practices, multilingual clinicians, or settings where patients speak different languages, Heidi is hard to beat.

Generous free tier. Heidi's free plan includes unlimited transcription, unlimited standard-template notes, and unlimited Evidence queries. Advanced scribe actions such as Ask Heidi, advanced templates, patient/session linking, and form-filling are usage-limited on Free, but the entry point is still unusually accessible.

Global reach. Heidi operates across many countries, handling a high volume of patient consultations.

Strong template system. Heidi markets a broad library of pre-built templates, custom template creation, and shared template workflows for teams. That breadth is useful across general practice and specialty settings.

Mobile and document workflows. Heidi offers iOS and Android apps plus document-generation workflows such as referral letters and patient communications, which broadens its usefulness outside the core note itself.

Broader workflow surface. Heidi publicly markets EHR integrations, multilingual support, documents, Evidence, and patient outreach in one platform, which gives it a wider administrative and communication footprint than a note generator alone.

Heidi Calls. A unique differentiator — automated patient phone calls for appointment reminders, follow-ups, pre-admission checks, and medication reminders. Few competitors offer this.

Broader specialty footprint. Heidi publicly markets 200+ specialty templates and a wider specialty-facing template library than Glass presents on this page.

Flexible plan ladder. Heidi now markets Free, Evidence Plus, Clinician, Practice, and Enterprise plans, with regional pricing shown on the live pricing page and help center.

Strong compliance posture. Heidi's public safety materials list HIPAA, SOC 2, ISO 27001, ISO 42001, TX-RAMP, and additional regional compliance standards.

Important Tradeoffs to Know

The tradeoffs here go both ways, and that matters for a fair comparison.

Heidi has clear advantages in language coverage, mobile apps, patient outreach, and document workflows such as referral letters and automated communications.
Heidi also publicly markets broader specialty/template breadth and a broader visible compliance badge set, including ISO 42001 and TX-RAMP.
Glass's advantage is a different one: a tighter encounter-native workflow for structured DDx, A&P generation, and clinical Q&A tied directly to the same session.

Where Glass Has the Stronger Native CDS Workflow

Heidi is no longer best described as a note generator alone. Glass centers ambient capture plus structured clinical reasoning — DDx, A&P, and clinical guidance — generated directly from the encounter workflow.

Structured differential diagnosis. Glass generates a structured three-tier DDx (Most Likely / Expanded / Can't Miss) directly from the ambient encounter, with specific diagnostic next steps surfaced in real time.

Problem-based A&P generation. Glass drafts assessment-and-plan sections directly from the encounter context with problem-based reasoning and evidence citations.

Encounter-native clinical guidance. Glass surfaces history prompts, management considerations, and DDx updates while the visit is still in progress — clinical guidance generated automatically as part of the documentation workflow.

Fully integrated CDS workflow. In Glass, documentation, DDx, A&P, and clinical Q&A are all part of the same encounter workflow. Clinical decision support is generated as a byproduct of ambient capture — not a separate step.

Pricing Comparison

	Glass Health	Heidi Health
Free tier	Lite — $0/month (limited CDS + limited ambient scribing)	Free — unlimited transcription, standard-template notes, and Evidence queries; limited monthly actions for advanced scribe features
Starter / Evidence	Starter — $20/month ($18/month annual) — extended CDS + ambient scribing	Evidence Plus — paid individual plan that adds premium evidence features and Source Control; see live pricing for current regional rates
Pro / Clinician	Pro — $90/month ($81/month annual) — unlimited scribing, CDS, all documentation types	Clinician — paid individual plan with unlimited Ask Heidi, advanced templates/documents, and Evidence in patient visits
Max / Practice	Max — $200/month ($180/month annual) — everything + EHR integration (Epic, eCW, Athena)	Practice — team plan with full scribe functionality, team sharing, and expanded workflow capabilities
Enterprise	Custom pricing available	Enterprise — custom terms, SSO, dedicated support, and enterprise controls
Contract	Month-to-month or annual	Monthly and annual self-serve options, plus team and enterprise contracting

Both platforms offer free access, but they expose different starting points. Heidi's Free tier is stronger for documentation-first use cases and evidence lookup volume. Glass Health's free Lite tier is stronger if you want ambient capture plus structured DDx, A&P generation, and clinical Q&A integrated into the encounter workflow.

At the paid level, the more important distinction is workflow design, not whether Heidi has any adjacent clinical tooling. Heidi now markets Evidence Plus, Clinician, Practice, and Enterprise plans. Glass remains differentiated by bundling its core encounter-native DDx, A&P, and clinical Q&A workflow directly into its paid scribe plans.

Try Glass Health free — scribing plus clinical reasoning →

When Should You Choose Heidi Health Over Glass Health?

If your primary need is multilingual ambient documentation, flexible templates, and a broad documentation-first workflow, Heidi addresses that need well. Choose Heidi Health when:

Your primary need is fast, accurate clinical documentation and you already have a CDS or reference workflow you trust
You work in a multilingual setting where 110+ language support with auto-detection is essential
Your practice is outside the United States — Heidi operates across many countries with regional data sovereignty
You need referral and patient letter generation as core workflow features
Automated patient phone calls (Heidi Calls) would add value for appointment management and follow-ups
You want a strong free starting point for standard-template notes, transcription, and Evidence queries without financial commitment
You work across many specialties and want access to a broad library of pre-built templates

When Should You Choose Glass Health Over Heidi Health?

Choose Glass Health when:

You want scribing and clinical decision support in one platform — structured DDx, A&P generation, and clinical Q&A during encounters
You need structured differential diagnosis — three-tier DDx (Most Likely, Expanded, Can't Miss) with specific diagnostic next steps, generated in real time from the encounter
Assessment and plan generation with problem-based reasoning and evidence citations is valuable for your workflow
You want real-time clinical insights — suggested history questions, management considerations, and live DDx building while you're still with the patient
Your practice needs patient context persistence — records, labs, and imaging that carry forward across visits
You want clinical Q&A with agentic search of clinical guidelines and medical literature and FDA drug database access within the same workflow
EHR integration with Epic, eClinicalWorks, or Athena is a requirement
You're comparing other scribes: See how Glass Health stacks up against U.S.-focused alternatives like Freed or enterprise scribes like Nabla.

Start with the Glass Health free Lite tier →

FAQ

Does Heidi Health offer clinical decision support?

Heidi offers Heidi Evidence and in-session Ask Heidi for citation-backed clinical answers and DDx support. Glass provides a fully integrated CDS workflow where structured differential diagnosis, assessment-and-plan generation, and live clinical guidance are generated directly from the ambient encounter.

How does Heidi Health's free tier compare to Glass Health's?

Heidi's Free tier provides unlimited transcription, unlimited standard-template notes, and unlimited Evidence queries, with limited monthly actions for advanced scribe features such as Ask Heidi, advanced templates, and patient/session linking. Glass Health's free Lite tier provides limited ambient scribing plus limited clinical decision support — including differential diagnosis, assessment and plan, and clinical Q&A. Heidi's free tier is stronger for documentation-first volume; Glass Health's free tier is stronger if you want documentation plus structured clinical reasoning.

Does Heidi Health integrate with EHR systems?

Heidi publicly markets integrations with systems including Epic, athenahealth, and eClinicalWorks. As with any clinical AI platform, the practical question is the workflow depth and deployment details for your exact environment.

How many languages does Heidi Health support?

Heidi supports 110+ languages for transcription with automatic language detection — the broadest multilingual support in the AI scribe market. For multilingual practices or international settings, that breadth is a meaningful advantage.

Is Heidi Health HIPAA compliant?

Heidi's public safety materials list HIPAA, SOC 2, ISO 27001, ISO 42001, and TX-RAMP among its compliance standards. As with any clinical AI tool, teams should still confirm current BAA terms, retention, hosting, and plan-specific security controls before deployment. Glass Health also supports HIPAA-oriented healthcare workflows with BAA-backed deployment options.

Can Heidi Health generate differential diagnoses or assessment and plans?

Heidi Evidence and Ask Heidi provide citation-backed clinical answers and DDx support. Glass Health generates structured three-tier DDx and problem-based A&P directly from the ambient encounter as part of the integrated documentation workflow.

Which tool is better for reducing charting time?

Both tools reduce charting time through ambient scribing. Heidi's strength is fast note generation with extensive template support across many care settings. Glass Health reduces charting time while also providing clinical decision support that eliminates context-switching to separate reference tools. Research indicates documentation and charting are cited by 16% of providers as their primary driver of burnout (Tebra, 2024), and CDS integrated into workflows improves diagnostic processes (Nature, 2020).

Is Heidi Health available in the United States?

Yes. Heidi publicly markets U.S. workflows and safety materials alongside a broader international footprint. For teams evaluating deployment, the practical questions are the current regional terms, hosting, compliance documentation, and integration availability for your specific market.

Bottom Line

Glass Health vs Heidi Health comes down to workflow design. Heidi Health is strong for multilingual ambient documentation, templates, documents, Evidence, mobile workflows, and broad international reach. Glass Health is differentiated by keeping documentation and structured clinical reasoning in one encounter-native workflow.

If documentation, communication, and multilingual workflow coverage are your main bottlenecks, Heidi is a credible option. If you want ambient capture plus structured DDx, evidence-informed A&P generation, and clinical Q&A in the same workflow, Glass Health is the stronger fit. The free Lite tier lets you compare directly. Try it at glass.health/signup.